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Recently, consumer Ms. Ruan complained to The Paper Quality Complaint Platform (http://tousu.thepaper.cn) reported that on September 4, she and her friends competed for tickets to the “2023 Central Plains Midi Music Festival” on two platforms, Xiudong and Damai.com. Unexpectedly, they won tickets on both platforms, and there was a duplicate purchase of one ID number. ticket situation. “This music festival is said to have a strong real-name system, but why can the same ID number be used to buy tickets repeatedly on two platforms?” She applied for a refund from Xiudong and Damai, but both were rejected.

In this regard, a staff member of the organizer of the Midi Music Festival said that if you purchase tickets repeatedly from the same platform, you can directly return the duplicate ticket. However, in the face of repeated ticket purchases across platforms, the organizer cannot understand how consumers do this. mentality, and to a certain extent suspect that this behavior is suspected of scalping operations, so there is no way to accept refunds.

Ms. Ruan grabbed tickets on both platforms with the same ID card

Consumer complaints:

Ms. Ruan introduced that on September 4, her friend was worried about being nervous about grabbing tickets, so she asked her to help her grab a three-day pass for the “2023 Central Plains Midi Music Festival” in Nanyang. “When the tickets were first released, I was very nervous about grabbing tickets. I My friend said she couldn’t get it on Damai.com, so I helped her get a three-day pass worth 399 yuan on Xiudong. However, after I paid, the ticket she grabbed on Damai.com showed a deduction. It worked.”

After discovering the duplicate ticket purchase, Ms. Ruan immediately contacted Xiudong customer service, but the customer service said that it could only handle duplicate ticket purchases on the same platform and could not handle cross-platform ones. Later, Ms. Ruan’s friend contacted Damai.com to request a refund, but the customer service also said that “refunds and exchanges are not supported after the ticket purchase is successful.”

The Paper reporter learned from Xiudong’s official website that the “2023 Central Plains Midi Music Festival” implements a strict real-name ticket purchase and performance policy, one ticket, one certificate. On the day of the performance, ticket buyers must present their valid ID to check in and enter, and no Transfers are supported, but refunds and exchanges are not supported.

This makes Ms. Ruan very helpless. “They said real-name is mandatory, but the same ID card can actually buy two tickets across platforms, and even duplicate tickets can be purchased on the same platform. There is obviously a problem with the system.” Ms. Ruan said, She searched on social platforms and found that many people had the same experience as her. Some people also formed a rights protection group for Nanyang Midi Music Festival when it came to ticket purchase problems. There are currently nearly 200 people in the group.

Ms. Ruan said that most members of the rights protection group are consumers who have repeatedly purchased tickets across platforms or on the same platform. “Basically, you can get a refund for repeated purchases on the same platform, but we can’t handle cross-platform ones. “Every day, consumers try to seek solutions from the government, organizers, and platform customer service.”

Ms. Ruan also contacted the official WeChat public account “Midi Produced” of the organizer of Midi. The customer service said that because different platforms are not the same system, there will be repeated purchases with the same information, but refunds cannot be processed.

Consumers who purchase tickets repeatedly on the same platform can get a refund

Platform reply:

On September 11, a reporter from The Paper contacted the organizer of the Midi Music Festival. A staff member said that if you purchased tickets repeatedly on the same platform, you can directly return the duplicate ticket, but in the face of repeated ticket purchases across platforms, , the organizer cannot understand the psychology of consumers operating in this way, and suspects that this behavior is suspected of scalping to a certain extent, so there is no way to accept refunds.

In addition, the other party said that if the consumer is unable to attend due to force majeure and can provide relevant certificates (such as hospital-related certificates or special circumstances such as family affairs), the refund can be processed. He told The Paper that he had just accepted a special case today where he was unable to attend due to the death of an elder in the family.