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According to China State Railway Group Co., Ltd. (hereinafter referred to as China Railway Group), this year’s railway transportation during the Mid-Autumn Festival and National Day Golden Week will start on September 27 and end on October 8, lasting 12 days. The national railways are expected to carry 190 million passengers.

On September 13, Railway 12306 began selling train tickets for the Mid-Autumn Festival and National Day Golden Week.

Why is it so difficult to get tickets!

As the Mid-Autumn Festival holiday approaches on September 14, many netizens join the rush to grab tickets in advance and start buying train tickets for September 28.

During the rush-buying process, some netizens complained that the system showed that there were enough remaining tickets, but they still had to queue up to buy, with “711 people queuing in front.” Some netizens questioned whether the third-party software to grab tickets took up a “pit” for ordinary users.

In this regard, 12306 customer service said,There are still enough tickets left but there is still a queue because there are too many users placing orders at the same time. 12306 has a fixed time for opening ticket sales and will not sell tickets in advance for third-party software.

For users who have not purchased tickets, customer service said that it is indeed more difficult to grab tickets this year than in previous years. It is recommended to join the waiting list immediately and wait for other users to change their tickets or refund their tickets.

also,When the number of passengers is large, the high-speed train may also be changed from 8 carriages to 12 carriages. Waiting for tickets can buy tickets faster.

12306 waitlist ticket purchase success rate reaches 75%

China Railway Group responded to questions about whether tickets for some popular trains will be sold out during the Mid-Autumn Festival and National Day holidays.

1. During holidays, passenger flow peaks. Is transportation capacity guaranteed?

Answer: In view of the peak passenger flow during the Mid-Autumn Festival and National Day holidays this year, the railway department will scientifically allocate transportation resources and increase transportation capacity. The national railways will implement a peak operation chart, and the average daily passenger seat capacity is expected to increase by 18.5% compared with the same period in 2019. The following measures are mainly taken: First, the transportation period during the Golden Week is extended to 12 days, and the transportation period exceeds the Golden Week in previous years. The second is to add 320 through-passenger trains across the Railway Bureau Group Company, including 214 EMU trains (including 200 night high-speed trains) and 106 regular-speed passenger trains. The third is to adopt methods such as reconnecting EMUs and adding additional carriages to normal-speed passenger trains to increase passenger seats in popular directions. In principle, the directions to Beijing, Shanghai, and Guangzhou will run with full axles or full groups. Fourth, each railway bureau group company has flexibly opened additional passenger trains within its management based on railway 12306 ticket sales data.

2. If there is a sudden large passenger flow, how will the railway department respond?

Answer: The railway department has reserved hot-standby EMUs, regular-speed passenger trains and crews at major hub nodes across the country. The number is no less than the “May Day” holiday. Once there is a sudden passenger flow, they can be put into operation at any time to meet the needs of passengers. need.

3. What are some tips for buying tickets?

Answer: The railway department predicts that the peak ticket sales during this year’s Mid-Autumn Festival and National Day Golden Week is expected to be on September 15, with tickets for the first day of the holiday on September 29 being sold on that day. It is expected that cities such as Beijing, Shanghai, Nanjing, Suzhou, Tianjin, Guangzhou, Shenzhen, Chengdu, and Xi’an will become popular areas for travelers to depart and arrive. In addition, Hangzhou will host the Asian Games during the Golden Week and will also become a popular destination for high-speed rail travel.

4. During the Mid-Autumn Festival and National Day holidays, will tickets for some popular trains become “secondary”? Why does this happen?

Answer: During the Golden Week, passenger travel demand is “clustered”, resulting in tight capacity in some areas and time periods. Especially on lines in some popular directions, some trains with more suitable departure and arrival times and shorter overall travel time are more suitable for trains. It is the first choice travel option for many travelers. When tickets for these trains go on sale, due to the high level of attention they receive from passengers, passengers will use various ticket sales channels such as 12306 online ticketing, mobile apps, and station windows to quickly “snatch” tickets, and there may be a “second flash”. “Phenomenon.

5. Why does the 12306 ticketing system for the same train show that there are full-distance tickets and long-distance tickets, but not half-distance tickets and short-distance tickets?

Answer: The railway department will give priority to long-distance passengers taking the train from the origin station to the destination station to maximize the utilization of transportation capacity resources. Of course, the demand of short-distance passengers will also be taken into consideration. When the long-distance ticket amount is sufficient, the ticket allocation will be dynamically adjusted according to changes in passenger flow demand, and part of the ticket amount will be automatically transferred to various stations along the way in time periods to meet the ticket purchase needs of short-distance passengers.

6. How is the operation of the railway 12306 standby ticket purchase function? How can I increase the chance of successful ticket purchase on the waiting list?

Answer: The railway 12306 waitlist ticket purchase function operates stably, and the waitlist redemption success rate reaches more than 75%. Passengers can increase the waitlist success rate by submitting waitlisted orders with multiple combinations of “dates, train numbers, and seats” to extend the waitlist redemption time.

7. How is the ticket release time of Railway 12306 arranged?

Answer: The train ticket pre-sale period is 15 days (including the same day), but the starting time of each station is different. For example, Beijing West Railway Station and Nanjing South Railway Station are at 8:00, Guangzhou South Railway Station is at 10:00, and Shanghai Hongqiao Station is 13:30. Passenger friends can use the “sales starting time” query function in the “Railway 12306” official app to check the sales starting time at designated stations.

8. How is the online pavement selection function of the Railway 12306 pilot program operating? How to ensure that the elderly are given priority in allocating lower berths?

Answer: In June this year, 12306 began to trial the online shop selection service. It has now covered 230 passenger trains and is running well. The online berth selection service provides options for soft sleepers and hard sleepers on general-speed trains and soft sleepers, first-class sleepers, and second-class sleepers on EMUs. These berths cover different levels of needs. At the same time, Railway 12306 still insists on giving priority to lower berths for key passengers such as senior citizens over 60 years old.

9. What should passengers do if they cannot buy direct tickets during peak passenger flow?

Answer: If direct tickets cannot be purchased during peak passenger flow periods, passengers can purchase connecting tickets to meet their travel needs by taking the train in sections. Railway 12306 will intelligently recommend transfers with remaining tickets based on passenger travel needs and remaining tickets. Transfer options are available for passengers to choose from. In order to facilitate passengers to transfer between trains, the railway department has set up convenient in-station transfer channels at 100 major stations, and arranged station staff to provide guidance services. Passengers can enter the waiting room to wait without leaving the station, effectively shortening the time for transfers. Multiply time.

10. Are there any risks when buying tickets through third-party websites?

Answer: Railway 12306 has never authorized any third-party platform to sell train tickets. Third-party platforms will retain user information during the ticket purchase process. Not only do they have “traps” such as surcharges and bundled sales services, they may also risk personal information leakage.Passengers are advised to purchase tickets through official railway channels and be sure to check the correct12306 official websiteand “Railway 12306” official App.

11. How does the railway department deal with some uncivilized behaviors on the train?

Answer: Railway is a popular means of transportation, and it requires the majority of passengers and friends to work together to maintain a civilized, orderly, warm and comfortable travel environment. However, there are also some uncivilized behaviors of some passengers, such as smoking, occupying seats, and making loud noises during the operation of EMU trains, which seriously affects the riding experience of other passengers, and some even endanger the safe operation of the train and violate laws and regulations. During the Mid-Autumn Festival and National Day Golden Week holidays, we will broadcast videos on stations and trains to increase publicity and guidance, actively advocate civilized travel, and strive to create a good travel environment. Some uncivilized behaviors will be promptly discouraged. If it is particularly serious, we will put it on the list of dishonest people in the railway credit reporting system in accordance with relevant regulations.

12306 Ticket Grabbing Strategy

Ticket grabbing date, sales start time, waiting list rules, you can know it all by looking at the picture: