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The garage wall peeled off and the vehicle was damaged. The owner claimed that the maintenance cost 91,000 yuan and the property refused to pay for it

Recently, Ms. Zhang from Beijing complained to the surging quality concept platform (http://tousu.thepaper.cn) reflected that on August 4, the car she parked in the basement parking space of Block B of the Shanghai Century Center was hit by a piece of wall that fell off the ceiling of the basement. At that time, the property promised that the cost of repairing the car could be reimbursed by them. However, on August 28, when she came to the Beijing Fuhuan Property Management Company involved with a repair bill with a total price of nearly 91,000 yuan, the other party refused to compensate the full repair price on the grounds that the price was too high, saying that The maximum reimbursement can only be 30,000 yuan.

The garage wall peeled off and the vehicle was damaged. The owner claimed that the maintenance cost 91,000 yuan and the property refused to pay for it -The-garage-wall-peeled-off-and-the-vehicle-was-damaged

Some photos taken during car maintenance provided by Ms. Zhang

On September 1, The Paper learned from the staff of the 4S shop responsible for the maintenance of Ms. Zhang’s car that the original imported parts were used for maintenance. After identification, the shape and location of the scars are different from those of ordinary scratches. It is preliminarily judged that the scars on Ms. Zhang’s car were probably caused by the falling of wall panels from above.

From September 1st to September 4th, The Paper called Beijing Fuhuan Property Management Company many times. The property staff said that they were not clear about the situation, so they could only record it first and then feedback it to relevant personnel for verification. The relevant person called back. As of press time, The Paper has not yet received a response.

consumer complaints

Ms. Zhang lives in the central community of Shangao Century in Changping District, Beijing. She usually parks her family car in the rented underground garage of Building B of Shangao Century. The garage was supposed to be a place to shelter your car from wind and rain, but unexpectedly, “disaster” fell from the “sky”. Ms. Zhang said that on August 4, she received a call from the staff of Beijing Fuhuan Property Management Co., Ltd., the property management unit of the community. The other party told her that the wall above the parking space fell off and hit her car due to recent rains in Beijing and the basement was damp. .

Ms. Zhang said that the initial attitude of the property staff was very frank. “At that time, they promised that the cost of repairing the car could be reimbursed by the property, and they also provided the billing information required for reimbursement.” At noon on August 4, she went to the parking space in the basement Check the condition of the vehicle and remove the roof wall and cement blocks. “I was in a hurry to go on a business trip so I didn’t go to repair it. When I came back on August 10 to repair it, the roof was covered with cement blocks, which meant that the car was smashed at least once again.” Ms. Zhang said.

The garage wall peeled off and the vehicle was damaged. The owner claimed that the maintenance cost 91,000 yuan and the property refused to pay for it -1693876631_546_The-garage-wall-peeled-off-and-the-vehicle-was-damaged

Some photos taken during car maintenance provided by Ms. Zhang

Ms. Zhang told Peng Mei News that she once confessed to the property management that her car was an imported car, and repairing it at the price of the original parts may incur higher costs, but the property management promised very readily, saying that as long as they get the invoice, they can be reimbursed, “They (property management) The staff) told me it was fine, and would fix it no matter how many times it was smashed.”

On August 28, Ms. Zhang came to Beijing Fuhuan Property Management Company with a repair bill with a total price of nearly 91,000 yuan. She said that the other party changed his attitude when he saw the price and refused to admit the maintenance cost. “The staff said that they had never seen such a high car repair fee in the 20 years since they opened the property company, and said that they could only reimburse me 30,000 yuan at most.” Ms. Zhang said that on August 29, she came to the property company again to ask for She said, but the attitude of the other party made her very angry, “The property owner told me ‘you can go directly to the judicial process, we can’t recognize so much money'”.

“After the wall skin fell off, the front and rear windshields and sunroof were smashed, and the whole car was covered with scratches and bruises.” Ms. Zhang said, “They may suspect that I used old injuries Extortion of money, but in fact I often travel, the car is put in the basement for a few times throughout the year, and it was in a perfect state before. The scars look like knock marks from hard objects, and there is a one-to-one correspondence Maintenance receipts and photos as evidence.”

The garage wall peeled off and the vehicle was damaged. The owner claimed that the maintenance cost 91,000 yuan and the property refused to pay for it -1693876631_89_The-garage-wall-peeled-off-and-the-vehicle-was-damaged

The peeling of the wall above the parking space of Ms. Zhang in the underground garage

In this regard, The Paper contacted Beijing Borui Xiangyun Automobile Sales and Service Co., Ltd., which performed car maintenance for Ms. Zhang. According to the recollection of the maintenance staff, there were large areas of white dents and paint scratches on the car body at that time, and the side beam on the right side of the roof was dented; The deep dents are irreparable. “After negotiating with the car owner, we repaired the sunken part, painted the whole car, replaced four pieces of glass, and used imported parts.”

According to the description of the above-mentioned staff, it is preliminarily judged that the scars were probably caused by the falling of the wall skin from above. At that time, when the front cover of the car was opened, it could be seen that there were many debris similar to cement blocks and sandstones left in the cabin, and the shape and location of the scratches on the body were also different from ordinary scratches. It is judged that they are all parallel scratches caused by objects being shot on the car, and the scars are located above the headlights, all over the roof, side beams and other high places of the car, which are consistent with the marks formed by falling from above.”

The garage wall peeled off and the vehicle was damaged. The owner claimed that the maintenance cost 91,000 yuan and the property refused to pay for it -1693876631_513_The-garage-wall-peeled-off-and-the-vehicle-was-damaged

Ms. Zhang’s maintenance pre-settlement issued by the 4S shop

Enterprise response

After receiving Ms. Zhang’s complaint, from September 1st to September 4th, The Paper called Beijing Fuhuan Property Management Company many times. The property staff said they were not clear about the situation, so they could only record it first and then feed it back to relevant personnel for verification. He also stated that relevant personnel will call back after processing and negotiation.

On September 4, Ms. Zhang told The Paper that no staff from Fuhuan Property Management had consulted with her in the past few days.

As of press time, The Paper has not yet received a response from Beijing Fuhuan Property Management Company.

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